At Preston Pokies, we are committed to providing you with the best possible support and assistance whenever you need it. We understand that sometimes things don't go exactly as planned, and that's why our dedicated team is here to help.
Customer Support Availability
Our customer support team is available Monday through Friday from 9 AM to 5 PM (UTC+8). You can reach us by:
Help-Centre Access
Before reaching out to us, please check our Help Centre for answers to common questions and issues. Our FAQ section is designed to help you find the information you need quickly and easily.
Verification or Account-Help Support
If you're having trouble with your account or verification process, our support team can assist you. Please provide as much detail about the issue as possible so we can troubleshoot it together.
Responsible Gambling Assistance
At Preston Pokies, responsible gambling is a top priority for us. If you think you may have a problem with your gaming habits or would like to discuss ways we can help, please contact our support team who will connect you with resources and advice.
Technical Support
If you're experiencing technical issues with the website or mobile app, don't worry – our dedicated team is here to troubleshoot and resolve problems as quickly as possible. Please provide as much detail about your issue as possible so we can assist you more effectively.
Complaint or Dispute Guidance
In the unlikely event that you have a complaint or dispute with us, please contact our support team who will work with you to resolve it fairly and efficiently. Our complaints process is designed to be fair, transparent, and timely.
Account-Security Assistance
Your account security is important to us. If you have any concerns about the safety of your account, please contact our support team who can assist with troubleshooting issues such as password resets, account lockouts, or other technical problems.
We prioritize providing clear and concise answers to all your questions while respecting your time.
